Anuncio YA is a free community and we try to be fair as possible with both sellers and buyers, however for security reasons there are some cases in which we are forced to suspend a user's account, this is always for the common good and to maintain a safe community, with honest people and who comply with the regulations of the site.
The suspension of an account in broad strokes occurs for three reasons, the first (the most common) for breaking any of the community rules, depending on the severity, most recurrent faults lead to this.
The second is because the reputation has a value of -2 (minus two points) in the total calculation, that is, the total of positives minus the total of negatives. This happens when, for example, an unscrupulous user offers several times to harm other users, when she receives a negative rating from her counterparts and this reaches -2, the account is suspended so she can not continue operating on the site. Another clear example is when a seller offers products and misleads customers, they rate it negatively and the seller is expelled from the community, thus preventing them from continuing to operate.
The third option is due to the request of an external authority belonging to the judicial field of the seller's country, once the suspension is requested for legal reasons, Announcement YA will study the case and if necessary it will be suspended. It is rare, however in some cases users offer illegal products or commit a crime and it is imperative to maintain a safe community for this reason they withdraw.
Around the first option there are a variety of reasons due to the site's own regulations, one of the main causes of suspension is due to the fact that an invoice generated is not canceled, invoices are generated on the first day of each month and count With a payment period of 3 days, if after this time the payment has not been made, the system automatically suspends the user. Remember that these invoices are only generated when you have hired a prominent one or have purchased a premium function, it is also important to mention that you can pay to your account at any time, only when there is a pending balance at the beginning of the month the invoice is generated. If your account was suspended and you make the payment, it will be activated immediately by the system. If you had active publications at the time of suspension, these will be inactivated and when the account is activated, so will the ads.
In the case of some minor incidents to community regulations, the suspension may be temporary, each case is analyzed separately and the user will be notified, if they are repeated or serious offenses, the suspension can be made permanent.
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