We accept returns only under the following conditions:
1) All items returned must be unopened/unused and in resalable condition.
2) All packaging must be in perfect condition and if applicable, cellophane must be intact.
3) All packaging and tags (if applicable) must be present.
4) Any items to be returned must be received by us within 30 days of your receipt of the item.
5) All returns must first be authorised for return by us.
As long as the above requirements are met, we are happy to refund your payment, excluding any postage paid.
If you are returning an item due to a change of mind or mistake of purchase the cost of thereturn postage will be the buyers responsibility.
Refunds will not be given until we receive the returned item in perfect condition. For your peace of mind, we recommend sending all returns via registered post and using secure packing materials.
No responsibility will be taken by us for damaged or lost items during return.
To simplify your return, we can arrange a prepaid label to be sent to you at a cost of $14.00. This is what Australia Post charges us for returns.
If we have sent you an incorrect item, we will bear the return postage costs. Please contact us and we will arrange a prepaid label to be sent to you.
FOR FRAGRANCE ONLY
FRAGRANCE MUST TRAVEL BY ROAD
Due to recent changes in eBay policy, we are FORCED to offer Express Post (Airmail) as an option for the shipping of our fragrance.
HOWEVER it is AGAINST Australian Aviation Law AND eBay's own policies to send fragrance via air due to its classification of "Dangerous Goods" - with extreme penalties for doing so.
NO fragrance seller is able to legally send fragrance via air.
Even though we have an Express option, we strongly discourage you from choosing this as your item will still travel by road. To further discourage you from choosing Express Post, we have put an unattractive fee for that non-existent option.
IT WILL NOT ARRIVE IN 1 - 3 DAYS AS STATED BY EBAY.
Please feel free to contact us if you require further information.
Currently we only ship within Australia.
Your item will be shipped the same/next working day after purchase depending on the time of purchase.
We send our items via Australia Post or Fastway Couriers, depending on your location and the size and weight of your purchase. Most items will require a signature on delivery. For those items, you will be notified by email which will also contain a tracking number.
Parcels can be tracked at either :
For those items requiring a signature on delivery - if you are not at home when delivery occurs, a card will be left in your letterbox, with instructions on how to retrieve your parcel.
You may choose to forego signature on delivery. If this is the case, please contact us at the time of payment and we will adjust the mailing label.
Please note that if you choose this option, we cannot assist you if your parcel goes astray.
Australia Post/Fastway Couriers give a general estimate of 3 - 10 working days for delivery within Australia, depending on your location. Deliveries in the Perth metropolitan area and closer regional areas within Western Australia are usually next day delivery.