Days to Remember

• The deadline for RMA requests is 30 days after the product is received (this date will be verified by the tracking number associated with your order).
• Customers have 14 days after an RMA request has been approved to send it back to us, or we reserve the right to refuse it.

Usage and Packaging

• Returned products must be in brand new, mint condition, with all included accessories
• Items must be in the original, undamaged manufacturer's packaging
• Must include all packaging materials: instruction booklets, packing inserts, plastic bags, and blank warranty cards.
• Manufacturer's labeled packaging, UPC codes, and proof of purchase must be enclosed within a new shipping carton.
• Software must be unopened and in the original sealed packaging.
• Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition

Fines May Apply

• A minimum restocking fee starting at 10% will be applied to returns unless sufficient proof can be established that they arrived defective or damaged. This fee can progress to up to 25%, depending on the condition of the item when received in our facilities.
• Returns of products that are physically damaged WILL NOT be accepted unless they arrived in that state to the customer.

Specialty Items

• Televisions can be returned within 14 days. Shipping charges will apply.
• Malfunctioned televisions must be notified to the original manufacturer for warranty replacements
• RitzCamera will only cover malfunctioned televisions if the original manufacturer was contacted
• Software can only be returned for replacement if it is defective or damaged.
• All OEM software including Operating Systems is non-refundable once purchased and delivered.

Bundles and Rebates

• Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer
• You must return the ENTIRE BUNDLE within specified return period from the date of purchase for a refund
• Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period

Additional Notes

• ALL RETURNS require an RMA number (return authorization number)
• ALL RMA numbers are only accepted via e-mail ([email protected])
• Warranty cards, rebates and product registration forms MUST NOT be filled out.
• SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
• Do NOT accept returns on International purchases at this time.
• Can refuse returns if item shows usage
• All returns must be mailed in
• Delivery refusals from UPS are considered as returns and may be subject to a restocking fee
• Dead Pixel Policy—must be a minimum of 7 dead pixels to receive a replacement or refund