Cancellation Policy

Customers may cancel their order for a full refund if it has not been processed. After it is processed, E-infinity reserves the right to deny the cancellation request of customers and they can only return the order to us in accordance with our Return Policy. Customers may contact us at [email protected] to request cancellation of an order.

If you have changed your mind about a purchase, you may return your order for a full refund at your cost within 14 days of receipt of your parcel given the below conditions are met:

1. The product is purchased from our website www.e-infin.com;
2. The product is new and undamaged as received;
3. All original product packaging, accessories, manuals must be returned to us intact;

Note 1: The 14-day period starts from the date of delivery onwards as shown on the tracking page.
Note 2: There will be a 20% restock fee for requests made after the 14 days period and E-infinity will have the final decision whether your returns will be accepted.
Please contact us at [email protected] for a return authorization and the postage address before sending your parcel. We strongly suggest to send the item with a trusted courier or shipping agent as we will not be covering any damages or loss during transit. We reserve the right to refuse returns or to offer a partial refund for items returned in less-than-satisfactory conditions mentioned above.

14 Days Dead on Arrival Return or Replace

If you find, within 14 days of receipt, that your received product is faulty, or what we call a dead-on-arrival (DOA) item which does not function as it should due to manufacturing defects, customers are entitled to a full refund of the value of the faulty item or a replacement of it, apart from a refund on the return postage, given the below conditions are met:

1. The product is purchased from our website www.e-infin.com;
2. The product is new and undamaged as received;
3. All original product packaging, accessories, manuals must be returned to us intact;
4. The product itself is examined by the manufacturer and it's confirmed to have manufacturing defect(s) after its return to us.

Note 1: The 14-day period starts from the date of delivery onwards as shown on the tracking page. If the product is found and reported defective beyond the 14 days period, you will be covered by our 1-year warranty service. Please contact our CS Team at [email protected].
Note 2: Damages on packaging or box are not accepted as a case of DOA Returns and these cases are not eligible for an exchange or a full refund.
Please contact us at [email protected] for a return authorization and the postage address before sending your parcel. We strongly suggest to send the item with a trusted courier or shipping agent as we will not be covering any damages or losts during transit. We reserve the right to refuse returns or to offer a partial refund for items returned in less than satisfactory condition mentioned above.

Please note all products we sell are international version.

Our warranty covers labour costs for repairing the faulty unit. Within the warranty period of 12 months, customers will need to bear the postage for returning the product back to us and we will cover the costs for shipping the product back to you after service. Repair normally takes about a few weeks depending on the issues and we will be keeping you informed during the process. In case the repair requires a part that needs to be specially ordered from the manufacturer, additional costs may incur and we will let you know as soon as possible.