COURIER SERVICE
E-infinity partners with a number of trusted and reputatble couriers for shipment around the globe, including DHL, Fedex, Royal Mail, DPD, Yodel, TNT, Toll etc. You will get a tracking number for your order after it is dispatched. For details about shipment in your region, you may visit regions in service. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
SHIPPING COSTS
We offer free shipping to most countries. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra, unless the region in which you resides is considered a remote area. All charges will be shown before confirmation of payment.
REGIONS IN SERVICE AND DELIVERY TIME FRAME
E-infinity delivers to no matter where you live. Major areas of service include the United Kingdom, the European Union, the United States and Australia. For the rest of the world, E-infinity delivers as much as our partnering couriers deliver. To find out if your region will be delivered to, please check out the section below. If your region is not stated, please feel free to contact our CS Team at
[email protected].
United Kingdom - We expedite our orders from our UK warehouse via Royal Mail, DPD or Yodel. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 3rd - 6th working day after your payment is credited to our account.
European Union - We expedite our orders from our UK warehouse via Royal Mail, DPD or DHL. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 4th - 10th working day after your payment is credited to our account.
United States - We expedite our orders from Hong Kong via FedEx, UPS or USPS. The handling time for an order takes around 1 working day typically. You will receive your purchase usually on the 2nd - 6th working day after your payment is credited to our account.
Australia - We expedite our orders from Hong Kong via FedEx, Toll, TNT or Australia Post. The handling time for an order takes around 1 working day typically. You will receive your purchase usually on the 2nd - 6th working day after your payment is credited to our account.
Rest of the World - We expedite our orders via FedEx unless otherwise stated. The handling time for an order takes around 1 working day typically. You will receive your purchase usually on the 2nd - 6th working day after your payment is credited to our account.
PO BOXES
E-infinity accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address on PayPal is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
E-infinity does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibilty of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at
[email protected] as soon as possible to have the order hold, cancelled and refunded. You may place a new order using the error-free shipping address, after logging onto your PayPal account and have it revised there. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the courier has not delivered the parcel to you 20 days after dispatch according to their tracking page, E-infinity will issue a full refund.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier. Dispute cases as such will be reviewed by PayPal and Paypal always has the final decision on the outcome of a case.
Above all, customers are responsible for providing a correct and complete shipping address. E-infinity reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at
[email protected] in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.
